FAQs

Answers for your next setup

What can I shop at Creanova?

Explore the Visuals, Audio, Recording and Accessories collections to browse equipment and accessories for creator setups.

How do I ask about shipping?

For a shipping question about an order, contact us and include your order number if you have one. We don't list a delivery timeframe here.

How do I request a return?

Our current return policy gives you 7 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You’ll also need a receipt or proof of purchase. Contact us to start a return; items sent back before a return is requested will not be accepted. See the full refund policy for exceptions and other eligibility details.

When will I receive my refund?

After we receive and inspect an approved return, we’ll notify you of the decision. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card company may need additional time to post it.

Need more help?

Send Creanova a message and include your order number when your question is about an order.